THE OFFICE WILL BE CLOSED TUESDAY 4TH & WEDNESDAY 5TH FEB 2020 FOR ANNUAL STAFF TRAINING.
As your Independent Travel Agent you will find that We Are refreshingly different from most other travel agents you’ll find on the high street, on the web, or at the other end of the phone.
We take the time to get to know you and the kind of holiday you’re looking for and I take a personal interest in your holiday from start to finish. Weather It for 2 People or 24 People.
This really makes a big difference, as I will ensure you receive the very best value for money and be on hand to help you with any detail relating to your travel requirements and plans.
There really is no restriction on the kind of holiday, travel or leisure experience I can arrange for you. From a short break to a round-the-world cruise; whether you’re looking for an all-inclusive holiday, a touch of luxury or a cheap last-minute getaway, the only contact you need is me.
COMPLAINT DISPUTE RESOLUTION
Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish – please contact your InteleTravel agent and copy Customer Services at email@example.com. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA's ADR scheme, approved by the Chartered Trading Standards Institute, see abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved
Find out more HERE www.abta.com/find-a-member
InteleTravel.uk is a Member of ABTA. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com
InteleTravel does not yet hold an ATOL, though it is the company’s intention to do so. In the meantime, many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL financial protection scheme through our supplier partners (travel brands). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask your agent to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking condition information or for more about financial protection and the ATOL certificate go to www.atol.org.uk/ATOLCertificate
We A InteleTravel Agent protects you by never accepting cash or travel payments to PayPal or other personal accounts.
Purchase travel through InteleTravel with peace of mind - your money and your dream trip are protected and secure. Your payments always go directly to the travel supplier (hotel, cruise line, airline, etc.) or InteleTravel. If you are asked for cash or personal payments, call 0330-808-4419.